Frequently Asked Questions
Find answers about our fridge spare parts, ordering, delivery, returns and finding the correct part.
The safest way is to check your fridge model number and, where available, the part number. You can also send us a clear photo of the part and appliance details and our team can help identify the correct replacement.
Yes. Your model number is one of the best ways to identify the correct spare part. If you cannot find it, contact us with your fridge brand and appliance details.
The model number is commonly located on a label inside the fridge compartment, around the door frame, on the side wall or near the rear of the appliance. The exact location varies by brand and model.
Yes. A clear photo of the part, together with the fridge brand and model number if available, can help our team identify the correct replacement.
Contact us with your fridge brand, model number and a photo of the required part. We can help you check whether a suitable replacement is available.
We stock a range of spare parts for major refrigerator and refrigeration brands. If your brand or part is not listed, contact us and we can help check availability.
Our range includes fan motors, sensors, defrost heaters, controller boxes, controller relays, defrost Klixons, bullet valves, cable ties, B&P connectors and other refrigeration components.
Send us your fridge brand, model number or a clear photo of the appliance and part. We can check whether we can help source or identify a suitable replacement.
Yes. We stock selected refrigeration components suitable for commercial and domestic refrigeration applications.
Select the part you need, add it to your cart and complete checkout. If you are unsure about compatibility, contact us before ordering.
Available payment methods are displayed during checkout. Payment options may vary depending on your device and checkout configuration.
Yes. Orders are processed through Shopify's secure checkout infrastructure and available payment providers.
If you need to change or cancel an order, contact us as soon as possible. We will check the order status and let you know what options are available.
After a successful checkout, an order confirmation is normally sent to the email address provided during checkout.
Yes. We provide delivery across Australia. Delivery options and costs are shown during checkout where applicable.
Delivery times depend on the destination, shipping method and order processing time. The available delivery information will be provided during checkout.
Orders are processed for dispatch as quickly as possible. Dispatch timing can vary depending on stock availability and order details.
If tracking is available for your shipment, tracking information will be provided once your order has been dispatched.
If your order appears to be delayed, contact us with your order details and we will help check the shipment status.
Please review our Returns and Warranty policy before returning an item. If you are unsure whether your order qualifies for a return, contact us first.
Contact us as soon as possible with your order details and clear photos of the damaged item and packaging so we can assist you.
Contact us before installing or modifying the part. We will review the order and let you know whether a return or exchange is available under our policy.
Warranty coverage can vary depending on the product. Please check the individual product information or contact us if you need clarification.
Not Sure Which Part You Need?
Send us your fridge brand, model number or a photo of the part and our team will help you identify the correct replacement.
Still Have a Question?
Our team is here to help. Contact us and we will do our best to help you find the right fridge spare part.