Product Warranty
We stand behind the quality of the fridge spare parts we supply. If you experience an issue with a product, our team is here to help.
Quality Focused
Parts supplied with quality and reliability in mind.
Support When Needed
Our team can help review warranty-related concerns.
Keep Your Order Details
Your order information may be required for a warranty claim.
Understanding Your Warranty
Warranty coverage can vary depending on the product and its supplier. Please check the individual product information or contact us if you need clarification before making a claim.
Warranty Coverage
Warranty coverage depends on the specific product and applicable supplier or manufacturer terms. Please refer to the product information or contact us for details about your item.
Proof of Purchase
Please keep your order confirmation, invoice or other proof of purchase. These details may be required when assessing a warranty claim.
Product Information
When contacting us, provide the product name, part number, order number and any relevant appliance or model information.
Expert Assistance
If you believe your product has developed a fault, contact our team before disposing of or modifying the part so we can advise you on the next step.
Warranty Claim Process
Follow these steps when contacting us about a potential warranty issue.
Contact Us
Get in touch with our team and explain the issue with the product.
Provide Details
Provide your order details, part information and a description of the issue.
Assessment
We review the information and determine the appropriate next step.
Resolution
If the claim is approved, we will advise you of the available resolution under the applicable warranty terms.
Have These Details Ready
Providing complete information helps us review your warranty enquiry more efficiently.
Important Warranty Information
Warranty coverage may not apply to products that have been incorrectly installed, modified, misused, damaged through improper handling or used outside their intended application. Warranty assessment is subject to the applicable product and supplier terms.
Warranty FAQs
Warranty periods can vary depending on the specific product and supplier. Please check the product information or contact us for confirmation of the applicable warranty.
We may require your order number or proof of purchase, product or part details, a description of the issue and photos where relevant.
Contact us before attempting repairs or modifications. We will review the issue and advise you on the appropriate next step under the applicable warranty terms.
If you believe a product is faulty, contact us first. We will review the situation and provide instructions based on the applicable return and warranty terms.
Warranty coverage may not apply where a product has been incorrectly installed, modified, misused or used outside its intended application. Please contact us if you are unsure about your situation.
Need Help With a Warranty Issue?
Contact our team with your order and product details and we'll help you understand the next steps.