Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@fastfridgespares.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@fastfridgespares.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@fastfridgespares.com.au.
Refund and Return Policy
At Fast Fridge Spares we want you to get the right part the first time. If something isn't right, here's how returns and refunds work.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights.
Faulty or incorrect items
If your part arrives faulty, damaged, or isn't what you ordered, contact us within 7 days of delivery. Please include:
- your order number
- a description of the problem
- clear photos of the part, its label and the packaging
Once we confirm the problem, we'll replace the part or refund you in full, including the original shipping cost. We'll also cover the cost of sending it back.
Change of mind returns
We accept change of mind returns within 14 days of delivery if the part:
- is unused and has not been installed or connected to power
- is in its original, undamaged packaging
- includes all accessories and paperwork
Change of mind returns are refunded for the price of the part only. Original shipping costs aren't refunded, and you pay for return postage.
Items we can't accept as change of mind returns
For safety reasons, we can't accept a change of mind return on any electrical part that has been installed, wired or connected to power. This includes defrost heaters, thermostats, timers, fan motors, controllers and relays.
This doesn't affect your rights if the part is faulty.
Ordering the wrong part
Please check the part number, wattage, voltage and your fridge's model number before ordering. If you're unsure, send us your details through our Find Your Part page and we'll help you choose the right part.
If you order the wrong part, it's treated as a change of mind return.
How to return an item
- Email us at sales@fastfridgespares.com.au with your order number and reason for return.
- Wait for our return approval and instructions. Returns sent without approval may not be accepted.
- Pack the part securely and send it to the address we provide. We recommend using a tracked service.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are made to your original payment method within 5–10 business days. Your bank may take a few extra days to process it.
Contact us
Fast Fridge Spares
Colebee, NSW, Australia
Email: sales@fastfridgespares.com.au